No matter where you are, this software allows your customers to reach out to you or your service reps in real time and provide them with direct, speedy assistance In addition to customer support options, chat support often helps you track your interactions with your customers and gain valuable insights.Most live chat software provides you with visitor monitoring and traffic analysis.This data gives you valuable information that you can use to pinpoint your visitors and establish more targeted marketing strategies.
Each service we looked at has the capability to serve a small business that only operates one to five agents per month, but each service also has the ability to grow and expand with your business.
Typically, software providers charge you per month, per customer service agent.
Tracking & Reporting Live Chat Features Online chat service gives you the ability to track interactions with your customers and provides you with powerful data that you can use to grow your business.
These tools are designed to help you get the most out of your live chat software while also providing your customers with real-time support.
The visitor chat history function allows you to view previous chats that you have had with certain customers so you can track your interactions and their specific needs.
This feature gives your chats a more personal feel, allowing you to pinpoint customer needs and give them the same level of personalized support over chat that customers would expect in your store.
If you plan to have more than one to five agents, you might want to check out our Enterprise Live Chat Support site.
If you need other help and support options, you might want to check out our Call Center Services site.
Real-Time Visitor Monitoring Real-time visitor monitoring provides information about your visitors.