Live Person's proprietary Meaningful Connection Score™ (MCS) delivers this, so agents and managers can take action and improve relationships.
AI and Bots Agents can work side by side with bots in the same conversation window.
Viewers comment and send gifts to broadcasters, while broadcasters respond to comments and interact with viewers.
Users log in with a phone number, Facebook account, or Instagram account. After logging in through Facebook, Instagram, or a phone number, users view live broadcasts or stream their own live video.
The terms of service state that the app is meant for users 18 and older, though much younger teens are frequently broadcasting.
Privacy issues abound as users have no control over who views their broadcasts, and all their clicks and interactions as a viewer could be collected or shared.
Users log in with a phone number, Facebook account, or Instagram account. " /Violent content is prohibited, but the terms of service do not specify what is considered violent content.
Client Services Live Chat lets you communicate directly with an Client Services representative in real time.
Because it is authenticated and uses secure communications, staff are able to provide account specific information in a secure manner. We recommend using the Client Services Live Chat for funding/banking and account application inquiries.
Bots do the heavy lifting for repetitive processes, while humans take care of the rest.
The role of bots, and their cost savings, are expanded over time via machine learning.
Costs are reduced up to 48%, and staff can be structured in “Neighborhoods”—a framework that gives consumers the best agent for their individual needs, not just the next available agent.