My last name is derived from Italian Heritage and Spanish.
Called customer service and the waiting time has been anything from 35-50 minutes.
Finally, I got through and a Prima Dona wannabe called Aimee asked me the same questions with regard to the nature of the problem about 5-6 times and the approach was that the caller was an idiot and the attitude was that it is best that we torture the caller and cross reference again and again rather than listing rationalising and wanting to help and troubleshoot existing problem.
Then, a bright light bulb lit and indicated that they have problems with the website over the last weeks and the issue was with the site and "CERTAINLY" not with the device and it best that I wait a few days and try again.
Not sure how she has reached this conclusion but hey....
Respectfully Sam Cimino I contacted Garmin support last week. I have used Garmin since the days of Emap and the old days Garmin's technical support wait time was terrible but seems they have added lots of techs to answer the phone.
-JEP- My nuvi 1490 has been sitting at step 3 0f 3 updating maps for 12hours .
Back to Ms Knowledgeable Aimee, she finally conceded and we have settled to send out the device for check.
I posted the device and within 4 days, an email reply was sent by the one and only Ms Aimee indicating that they have done their own check and have concluded that there was no fault with the device, it is in perfect working condition but the cable/lead that I was using not a a genuine Garmin (Please note that this is the same lead/cable that was in a sealed boxed once Garmin was purchased).
BTW, brace yourselves..was the second faulty device that I have received.
Initial one was purchased from a very reputed store in London was sent out within warranty time and I have inherited this faulty replacement that I continue to face issues with ever since the first time that I have switched it on.
With turn-by-turn spoken directions, interactive 3D views, proactive suggestions, and the ability to use third-party apps right inside Maps, there’s so much to explore.